Privacy Policy

Last Updated: January 15, 2026

Effective Date: January 15, 2026

At Colony ("we," "our," or "us"), operated by DKAS BookNow Pvt Ltd, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services (collectively, the "Service").

Please read this Privacy Policy carefully. By using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use the Service.

1. Information We Collect

1.1 Information You Provide to Us

We collect information that you provide directly to us, including:

  • Account Information: Name, email address, phone number, profile picture, and other information you provide when creating an account
  • Profile Information: Display name, bio, status, and other profile details you choose to share
  • Communication Content: Messages, media files (images, videos, audio, documents), and other content you send or receive through the Service
  • Contact Information: Contacts from your device that you choose to sync with the Service
  • Support Information: Information you provide when contacting our support team

1.2 Information We Collect Automatically

When you use the Service, we automatically collect certain information, including:

  • Device Information: Device type, operating system, unique device identifiers, mobile network information, and device settings
  • Usage Information: How you interact with the Service, features you use, time spent on the Service, and pages or screens you view
  • Log Information: IP address, access times, app crashes, and other diagnostic data
  • Location Information: Approximate location based on your IP address (we do not collect precise GPS location without your explicit permission)
  • Connection Information: Network type, connection speed, and other network-related information

1.3 Information from Third Parties

We may receive information about you from third parties, such as:

  • Social media platforms if you choose to connect your account
  • Service providers that help us operate the Service
  • Publicly available sources

2. How We Use Your Information

We use the information we collect to:

  • Provide and Maintain the Service: Create and manage your account, deliver messages, enable communication features, and provide customer support
  • Improve the Service: Analyze usage patterns, identify technical issues, and develop new features
  • Personalize Your Experience: Customize content, recommendations, and features based on your preferences
  • Communicate with You: Send you service-related notifications, updates, and respond to your inquiries
  • Ensure Security: Detect, prevent, and address fraud, abuse, security issues, and technical problems
  • Comply with Legal Obligations: Meet legal requirements, respond to legal requests, and protect our rights
  • Analytics and Research: Conduct analytics, research, and improve our understanding of how users interact with the Service

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

3.1 With Other Users

Your profile information, messages, and shared content are visible to other users you communicate with, as intended by the Service's functionality.

3.2 With Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

  • Cloud storage and hosting providers
  • Analytics and data processing services
  • Payment processors (if applicable)
  • Customer support services
  • Security and fraud prevention services

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.3 For Legal Reasons

We may disclose your information if required by law or in response to valid legal requests, such as:

  • Court orders, subpoenas, or other legal processes
  • Government or regulatory requests
  • To protect our rights, property, or safety, or that of our users or others
  • To investigate fraud or security issues

3.4 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

3.5 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing.

4. Data Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Secure authentication and access controls
  • Regular security assessments and updates
  • Employee training on data protection
  • Incident response procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

5. Data Retention

We retain your information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal purposes.

Messages and media files may be retained for a limited period after deletion to ensure proper service functionality and to comply with legal requirements. After this period, they will be permanently deleted.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

6.1 Access and Portability

You have the right to access and receive a copy of your personal information in a portable format.

6.2 Correction

You can update or correct your personal information through the Service settings or by contacting us.

6.3 Deletion

You can request deletion of your account and personal information by contacting us at privacy@colony.city.

6.4 Objection and Restriction

You may object to certain processing of your information or request restriction of processing in certain circumstances.

6.5 Withdraw Consent

Where we rely on your consent, you may withdraw it at any time. This will not affect the lawfulness of processing before withdrawal.

6.6 Opt-Out of Marketing

You can opt-out of marketing communications by following the unsubscribe instructions in our emails or by contacting us.

To exercise these rights, please contact us at privacy@colony.city. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

7. Children's Privacy (COPPA Compliance)

7.1 Age Requirements

Colony is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child under 13 has provided us with personal information, please contact us immediately at privacy@colony.city, and we will take steps to delete such information.

7.2 Users Between 13 and 18

If you are between 13 and 18 years old (or the age of majority in your jurisdiction), you must have your parent's or legal guardian's permission to use the Service. We recommend that parents and guardians monitor their children's online activities and help enforce our Privacy Policy by instructing their children never to provide personal information without permission.

7.3 Parental Rights

Parents and guardians have the right to:

  • Review their child's personal information
  • Request deletion of their child's personal information
  • Refuse further collection or use of their child's information
  • Request that we delete any personal information we have collected from their child

To exercise these rights, parents or guardians should contact us at privacy@colony.city with proof of their relationship to the child.

7.4 Limited Data Collection for Children

If we discover that we have collected information from a child under 13, we will:

  • Immediately delete the information
  • Notify the parent or guardian if we have their contact information
  • Take steps to prevent future collection from that child

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We take appropriate safeguards to ensure that your information receives an adequate level of protection, including:

  • Using standard contractual clauses approved by data protection authorities
  • Implementing security measures consistent with international standards
  • Complying with applicable data protection laws

9. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect and store information about your use of the Service. These technologies help us:

  • Remember your preferences and settings
  • Analyze how you use the Service
  • Provide personalized content and advertisements
  • Improve the Service's functionality

You can control cookies through your device or browser settings. However, disabling cookies may limit your ability to use certain features of the Service.

10. Third-Party Services

The Service may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party services you access.

We may use third-party services for analytics, advertising, and other purposes. These services may collect information about your use of the Service and other websites and applications. For example, we use:

  • Google Analytics: To analyze Service usage and improve our Service
  • Firebase Analytics: To understand user behavior and app performance

You can learn more about how these services collect and use data by visiting their privacy policies.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to Know: You can request information about the categories and specific pieces of personal information we collect, use, and disclose
  • Right to Delete: You can request deletion of your personal information
  • Right to Opt-Out: You can opt-out of the sale of your personal information (we do not sell personal information)
  • Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights

To exercise these rights, please contact us at privacy@colony.city.

12. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

  • Right of Access: You can request a copy of your personal data
  • Right to Rectification: You can request correction of inaccurate data
  • Right to Erasure: You can request deletion of your personal data
  • Right to Restrict Processing: You can request limitation of processing
  • Right to Data Portability: You can request transfer of your data
  • Right to Object: You can object to processing based on legitimate interests

To exercise these rights, please contact us at privacy@colony.city. You also have the right to lodge a complaint with your local data protection authority.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

  • Posting the updated Privacy Policy on the Service
  • Sending you an email notification (if you have provided an email address)
  • Displaying a prominent notice in the Service

The "Last Updated" date at the top of this Privacy Policy indicates when it was last revised. Your continued use of the Service after any changes constitutes your acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

DKAS BookNow Pvt Ltd
Privacy Officer
Email: privacy@colony.city
Support: support@colony.city
General Inquiries: contact@colony.city

We will respond to your inquiry within a reasonable timeframe and in accordance with applicable law.

15. Consent

BY USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ THIS PRIVACY POLICY, UNDERSTAND IT, AND AGREE TO THE COLLECTION, USE, AND DISCLOSURE OF YOUR INFORMATION AS DESCRIBED HEREIN. IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY, PLEASE DO NOT USE THE SERVICE.